Job purpose
Join SevenC’s Managed Services team – a centre of excellence and innovation within our business. This role offers an exciting opportunity to make a meaningful impact on both our customers and our organisation. You will collaborate closely with internal teams to deliver high‑quality support, administration, and management of customer Windows Server environments and Microsoft 365/Azure tenants. The role ensures these environments operate optimally while adhering to industry best practices, internal standards, and security policies – many of which you will actively contribute to designing and improving.
Duties and responsibilities
- Manage and maintain the fleet of Windows Servers, including but not limited to provisioning, patching, hardening, and ongoing security management.
- Proactively identify and recommend opportunities to improve server security, performance, and operational efficiency.
- Manage and support customer Microsoft 365 (Office 365) tenants.
- Proactively assess and enhance the security posture and governance of Microsoft 365 environments.
- Diagnose, troubleshoot, and resolve server and tenant-related incidents logged by customers or identified through monitoring solutions.
- Perform Root Cause Analysis (RCA) on major and recurring incidents.
- Act as an escalation point for 2nd-line engineers and other internal divisions.
- Assist in identifying and supporting sales opportunities, including new contracts, renewals, and infrastructure or system sales.
- Produce and contribute to customer-facing reports on managed infrastructure and service performance.
- Meet with customers to provide expert advice and guidance on tailored and bespoke technical solutions.
- Build and maintain strong customer relationships by consistently delivering outstanding service.
- Proof, test, evaluate, and assess new products and services prior to rollout.
- Collaborate with technical teams and actively share knowledge across the organisation.
- Assist with projects, migrations, and implementations as required.
- Develop, implement, and maintain internal deployment standards, procedures, and policies.
- Provide technical cover for other teams when required.
- Ensure accurate recording of all daily support requests, incidents, resolutions, and travel.
- Maintain detailed logs of events, problems, and solutions within the relevant systems.
Qualifications and Experience
Essential Requirements:
- CompTIA Network+ (or equivalent practical experience).
- MCSE, MCSA, or MCITP certification.
- Minimum of 5 years’ experience in a similar technical role.
- Microsoft 365 Fundamentals certification.
- Proven experience administering and supporting Microsoft 365 tenants.
- Strong experience managing and maintaining multiple Microsoft Servers.
- PowerShell and scripting experience.
Advantageous
- Working knowledge of Microsoft Intune.
- Microsoft 365 Certified: Enterprise Administrator Expert.
- Practical experience with Microsoft Azure.
- Experience using Atera RMM and Zabbix monitoring tools.
- Experience initiating, planning, and managing technical projects.
Key Performance Areas (KPAs)
- SLA compliance for escalated support tickets.
- First-time resolution rate for incidents.
- Successful delivery of assigned project tasks and migrations.
- Positive client satisfaction scores (≥ 4.5 / 5.0).
- Quality, accuracy, and consistency of technical documentation and knowledge contributions.
Working conditions
- Overtime may be required when reasonably requested by the direct line manager.
- Travel to customer sites and suppliers will be required as requested.
- Ability to work independently as well as collaboratively within a team.
- Adherence to instructions provided by the assigned team leader, direct line manager, and senior staff members.
Physical requirements
- Valid driver’s licence.
- South African ID or valid international passport with approved work permit.
- Reliable vehicle.
- Reliable mobile phone.
- Proficiency in spoken and written English.
Reporting Line
Direct Report: Managed Services Manager
