Mid-level Reactive Engineer

Job Categories: Technician
Job Types: Full Time
Job Locations: Johannesburg

Job purpose

To assist with our SLA and ad-hoc onsite and remote support across the client base of SevenC Computing.

Duties and responsibilities

Assess hardware and software malfunctions by means of diagnostic tools and customer input
Disassemble and reassemble machines to repair or replace worn or malfunctioning components
and consumables
Drive to customer locations, managing your own daily route to arrive in a timely manner based on
customer location and issue, and maintaining accurate time and mileage records
Handle 2nd line support on the service desk when no reactive work is required
Identifying and participating in sales opportunities such as new contracts, contract renewals and
system sales.
Build positive relationships with customers by providing outstanding and excellent services.
Cooperate with technical team and share information across the organisation
Assist with projects as and when required
Handle cover for other technical teams as and when necessary
Recording of all daily support request and travel done
Record events, problems, and their resolution in logs



CompTIA A+ – or equivalent knowledge/experience
CompTIA N+ – or equivalent knowledge/experience
5-7 Years’ Experience
Microsoft 365 Foundation
MCSA/MCSE/MCITPCompTIA Linux+ / LPIC 1 advantageous
Microsoft 365 Certified: Enterprise Administrator Expert advantageous

Key Performance Areas

Logging a Minimum 140 billable hours per month
A 90% First-time resolution on support requests
High rate of ticket resolution
High rate of customer satisfaction
Closed tickets within relevant SLA times
Following instruction from assigned Team Leader and other senior staff

Working conditions

Overtime will be required when reasonably requested by your direct line manager
Travel will be required to client’s sites/suppliers when requested as and request by direct line
Ability to work independently and in a team as required
Following instruction from assigned team leader, direct line manager and other senior staff

Physical requirements

Valid driver’s licence
South African ID or international passport a with work permit
Reliable vehicle
Reliable call phone
Language skills proficient in English
Direct reports
Direct: Reactive Division Team Leader

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