Endpoint monitoring and support

PC, Mac and Tablet support.

Let the experts maintain and support your devices on-site, while you focus on running your business.

Product overview

Complementary to all of SevenC’s server offerings Workstation7 ensures high levels of proactive and reactive support for a multitude of users’ devices and workstations including desktop PCs, laptops, macs, tablets and even smartphones. Properly configured workstations directly result in reduced downtime and higher levels of productivity.

Immediate remote troubleshooting and assistance is also just a phone call away.

Setup, configuration and deployment of desktop computers and supported devices
Installation, configuration and updating of software
Perform skilled maintenance and repair
Configuring handheld devices for access to email and data
Configure devices to connect to wired and wireless networks
User education and training

No hardware or operating system is out of scope.

Proactive support programme

A dedicated allotment of time is allocated every week, where a dedicated member of staff will implement the following checklist:

1. Performance

Check disk space utilisation and ensure adequate disk space availability
Scan disk drives for existence of bad sectors
Check system performance
Check memory utilisation
Check for any unusual running processes

2. Housekeeping

Scan system registery
Check for existence of unnecessary files
Ensure the integrity of all system files

3. Address adhoc queries raised by the users

4. Security

Verify that antivirus updates are occurring
Verify that antivirus scanning is taking place correctly
Check for unusual running processes
Monitor spyware infections

5. Up-to-date

Install any available “Service Pack” updates
Install available OS updates
Install application updates

6. Client-server

Verify that users files and folders are being saved to the LinExchange server
Monitor the size of users inboxes
Assist users to create email folders

Benefits

Proactive support programmes ensure longevity of devices and software, costing significantly less than having to purchase new equipment regularly. Implementation of SevenC’s Workstation7 programme ensures PCs and supported devices are maintained according to strict documented criteria, including:

PC performance
Housekeeping
Security
Software being up to date
PCs interaction with data server

Bring your own device

BYOD refers to employees who bring their own computing devices, such as smartphones, laptops and tablets for connectivity onto the corporate network. SevenC will configure all devices and implement a BYOD security policy tailored to your business. Embrace the trend, allow us to manage it for you.