Welcome to the new year. We hope you had a refreshing break and are starting the year energised and ready for what lies ahead.

As businesses settle back into rhythm, we wanted to share a few updates and highlight what you can expect from us in the coming months. Starting this month, you will hear from us on the 7th of every month – simply said, 7C’s update on the 7th. We will share the most useful updates, practical guidance, and upcoming opportunities so that you can plan ahead and keep your IT simple, secure and reliable.

What’s ahead this year

New service desk enhancements

We’ll be launching a new service desk workflow tool, Atera, early in the year. This enhancement will improve ticket visibility, streamline communication, and support faster response times; helping us deliver an even more efficient and transparent support experience.

Insightful articles to support common IT challenges

Throughout the year, we’ll be sharing practical articles focused on common business IT challenges, including cybersecurity, backup and recovery, and modern workplace best practices. These resources are designed to help organisations make informed decisions and strengthen their IT foundations. We will let you know in future mailers when these articles are released.

Webinars planned for the year ahead

We’re also planning a series of webinars covering key IT and cybersecurity topics relevant to SMEs. These sessions will provide practical insights and guidance, and we’ll be sharing registration details soon.

As always, our team is here to support you and ensure your IT environment is well positioned for the year ahead. If you’d like to start the year with a review or conversation, we’d be happy to assist.

Industry Recognition

ASG Recognised for Consistent Excellence

ASG has been recognised by TechBehemoths for the fourth consecutive year, reflecting consistent performance and service quality across 2022 to 2025.

This recognition is based on verified client feedback, project delivery, and market presence, reinforcing our ongoing commitment to reliable, high-quality IT support. For our clients, it is a reminder that you are supported by a team with a proven track record of delivering dependable and trusted IT services.

SevenC Recognised for Multi-Disciplinary Excellence

SevenC Managed IT Services has been recognised by TechBehemoths for the third consecutive year, reflecting consistent performance across 2023 to 2025. The recognition spans Cybersecurity, Web Design, and Custom Software Development, highlighting depth across multiple technology disciplines.

Based on verified client feedback and delivery performance, this acknowledgement reinforces SevenC’s commitment to dependable, high-quality solutions that support clients across complex and evolving IT environments.

This Month In IT

We often talk about firewalls, endpoints, and cloud security, but one of the biggest defences in any business remains people. This Security Awareness Training Benchmark Report from usecure looks at how thousands of organisations are improving participation and performance in cybersecurity training.

Here’s a snapshot of what the 2025 data shows:

88% of organisations increased SAT participation
85.7% improved their security training scores
76.6% saw improvements in both engagement and performance
70% growth in completed sessions year-over-year
Monthly training remains the most effective delivery model

Read the 2025 Benchmark Report here

The IT Roundup

Smarter ways to manage security – without adding more work.

We’ve all felt it! The pressure of constant alerts and limited time to respond. That’s why we wanted to share something that’s changing the way IT teams work: Managed Detection and Response (MDR) from Sophos. It brings together AI-driven threat detection and clear, actionable insights so teams can respond faster and more confidently. Even non-security experts can now see what’s happening, why, and what to do next without the noise.

The best part? It integrates seamlessly with tools most teams already use, like Microsoft 365, AWS, and Google Workspace. It’s a practical look at how AI is making cybersecurity more human-friendly.

View the infographic below:

Adapting to change without disrupting your business.

As technology keeps shifting, so does the way we protect and manage data. We found this @Veeam brief particularly helpful for businesses adapting to new platforms or cloud environments. It shows how companies are keeping data portable and protected as they move between systems — whether it’s VMware, Hyper-V, Proxmox VE, Nutanix AHV, or cloud providers.

If your IT environment is evolving, this piece offers practical insights on maintaining continuity through change which is something that matters to every growing business.

Read the Veeam infographic below:

What recent ransomware trends tell us about recovery

Ransomware continues to evolve and understanding how others are responding can help us prepare better. The Veeam 2025 Ransomware Trends Report analyses real-world data from IT leaders worldwide looking at how attacks affect backups, recovery times, and long-term resilience.

We found it a valuable read for anyone revisiting their backup or business continuity strategy this year.

Explore the 2025 Ransomware Trends Report here